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Contact us2021-09-28T16:58:23+02:00

Frequently Asked Questions

I want to order through my company, how do I go about it?2021-09-27T12:26:54+02:00

Contact us via our email info@myparmesan.com and we can arrange it.

How does subscribing to a newsletter work?2021-09-27T12:34:47+02:00

Enter your email address in the Subscribe box and you will receive news and information that we send out throughout the year.

Can you have a standing order for Parmesan?2021-09-27T12:34:34+02:00

If you would like a desired quantity of cheese to be delivered to you at the desired interval, please subscribe for Parmigiano on our website (www.myparmesan.com) and we will arrange it.

I received a gift card. How do I use it?2021-09-27T12:34:08+02:00

At checkout, there is a box with the title discount code. There you enter the code you have on your gift card and the amount on the gift card is automatically deducted.

I have a coupon code. How do I use it?2021-09-27T12:34:00+02:00

At checkout, there is a box with the title discount code. There you enter the code you have on your voucher and the amount of the discount is automatically deducted.

I am interested in other Italian products at a good price, what do I do?2021-09-27T12:33:38+02:00

Simply go to “Other products” on our webshop. If you subscribe to our newsletter, you’ll be the first to know when we bring in new products.

How do I remove a product from my order?2021-09-27T12:33:19+02:00

If the order is not completed, simply change or remove the product from the shopping basket. If the order is completed and the payment has gone through, you must contact us at our email address info@myparmesan.com

How do I change the number of items in my order?2021-09-27T12:36:12+02:00

If the order is not completed, simply change or remove the product from the shopping basket. If the order is completed and payment has gone through, you must contact us at our email address info@myparmesan.com and we can manually change your order. However, this must be done before the order is sent.

What are your terms of purchase?2021-09-27T12:36:50+02:00

If for any reason you are dissatisfied with the product, we will of course do our utmost to help you. Please read more on the Terms and Conditions page.

The bank won’t accept my card payment, why?2021-09-27T12:37:17+02:00

That’s a question for your bank.

What payment methods do you offer?2021-09-27T12:37:37+02:00

Secure payment methods with Klarna.

The product I want to buy is out of stock. Can I order anyway?2021-09-27T12:38:08+02:00

If the product is out of stock you can still order. But it may take a little longer for the product to be delivered.

Where can I find my order number?2021-09-27T12:38:39+02:00

Your order number can be found in the confirmation email you receive after completing your purchase.

Is VAT included in the price?2021-09-27T12:39:07+02:00

All our prices on our online shop are inclusive of VAT, which for food is 12%. Or the percentage that matches your country.

What is your delivery time?2021-09-27T23:55:06+02:00

Delivery time is about 2 – 3 days.

What is the delivery time if the product is out of stock?2021-09-27T12:39:51+02:00

Usually, it takes about 1 week to receive new stock.

Can I have any products in my order sent to another address?2021-09-27T12:40:14+02:00

Absolutely. You choose the delivery address when you place your order and it does not have to be the same as the billing address.

Which countries can I order to?2021-09-27T12:40:33+02:00

Currently, we only handle orders with a delivery address in Sweden, Denmark, and Finland.

Which logistics companies transport your products?2021-09-27T12:40:53+02:00

At the moment we use DHL mostly.

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